Support

Purchasing from Rodeo Rustics

We hope your shopping experience at Rodeo Rustics is a pleasant and productive experience. As you make your selections and submit your order, please let us know if you have any problems or questions. We welcome special requests and custom orders. Please use the contact form on the Contact Us page for any questions or requests. For more informaion on ordering and special orders, see the ordering page. We will be happy to help you in any way we can.

Return Policy

I want you to be very happy with your purchase. If you are not completely satisfied with your online purchase, contact me (sorry no refunds on Custom Orders). I am sure we can work something out. Items must be returned in original condition within 10 days. We will swap it or refund your purchase price, just give me a call first. You will need to provide me with your name, purchase amount, and contact informations in your return package. There may be a 15% restocking fee. Shipping costs and all special orders are non-refundable. Please contact us for pre-approval before shipping. Please wrap the package securely and include the reason for the return. The item should be returned via FedEx, UPS, or Insured Parcel Post. Please allow 2-3 billing cycles for refunds to show up on your credit card.